Adding to an order
In most occasions we can combine two orders (IF THEY HAVE NOT ALREADY BEEN PACKED). We cannot guarantee they will be combined, so please be aware that in some cases the order is already in the shipping process and cannot be modified. Add-ons cannot be granted discount codes. In order to streamline processes and maintain accuracy, you must place a new order via our website. We do not accept phone orders or orders via emails.
Discount codes must be used at the time of purchase. Sorry, we cannot modify your order with a discount code after it has been placed.
Our products are photographed outside in direct sunlight or inside a light box. Often most colored objects vary due to indoor or outdoor light sources. These colors can also vary greatly depending on your monitor settings. If you are particular about color and need to see it first, please order/request samples of it before purchasing, or reach out to us on instagram for an up close video. We do not reimburse shipping costs for a return due to color.
Right to refuse service
The Hoopologie DBA Identi-tape reserves the right to refuse business with certain customers. This includeds customers who are not respectful in thier communciations with us, or customers who display unethical conduct within our community.
- Shipments should be inspected immediately upon receipt for completeness.
- Please notify Hoopologie as soon as any loss or damage is discovered.
- Please provide a complete description of all lost or damaged items.
- If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier.
- Should you need to contact us regarding a lost or damaged shipment.
- We automatically insure packages up to $100. This does NOT guarantee you a replacement immediately if a package has been confirmed lost. We will need to file a claim and wait for the investigation to be completed BEFORE replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement. Once we have confirmation that we will be reimbursed for the lost package we will refund you the amount of the lost package that is covered by the carrier. If your package is a high value shipment, please contact us to add additional insurnace on the shipment.
- We are NOT responsible for any lost or stolen packages once they leave our warehouse. If you are concerned about the package arriving safely please choose UPS as a shipping method, and have the packed shipped to a business or location where someone can sign for it.
- ADDRESS VERIFICATION is VERY important to our shipping department. We will not ship ANY order that does not validate with our carriers, and we will contact you if your address will not validate, first via email, then via text message. Please make sure your address is correct on the order as our system is automated and the order will ship to the exact address on the order. Last minute address changes should be avoided as it causes delays in order processing.
Returns and Cancellations
- You must contact us for a Return Authorization BEFORE shipping a package back to us. We will instruct you on the best way to ship. Please do not ship your package back to us without a return authorization.
- Tape must be unused and stored in a clean, dry, room temperature environment, free of pet hair and cigarette smoke.
- WE WILL cover freight cost for any items returned that are defective or picked in error AND will cover freight costs for replacement items under these circumstances.
- WE WILL NOT cover freight costs for items returned for exchanges and returns if the customer has changed their mind or preference in color, style, size, etc., and will not cover freight costs associated with the exchanging of items under these circumstances. (COLOR VARIATIONS MAY OCCUR DUE TO MONITOR SETTINGS)
- We do not cover any shipping costs associated with an exchange due to personal preference or orders by mistake.
- 15% Restocking fees are standard for returns, to cover merchant fees and our time associated with packing/restocking orders, and for custom orders that cannot be resold in a timely manner
- NO REFUNDS GIVEN AFTER 90 DAYS, ONLY STORE CREDIT
- Once your return has been received, your refund will be issued in the original form of payment within 2-4 business days. You will be notified via email when this transaction has taken place.
- Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us.
- The credit may not show up until your credit card's next monthly billing cycle.
- All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.